Privacy, in plain English

The short version

• Only parents and guardians aged 18 or over can order.
• We only ask for what we need to make your video and call.
• Your child's photo and details are deleted automatically 30 days after delivery.
• We never sell your information or use it for advertising.
• Santa never asks your child for personal information.

What we collect

About you (the parent or guardian): your email address, your phone number (for calls), and payment confirmation from Stripe. We never see your card details.

About your child (that you give us): first name, age, an optional photo, something they did well this year, their wish list, and optional pet or sibling names.

From calls: a written transcript of what was said, so you can read it. We only record audio if you tick the box to ask for a recording.

Why we use it

• To make and deliver the video and call you ordered (this is needed to carry out our contract with you).
• To send you emails about your order: confirmation, "video ready" and call reminders.
• To keep children safe: if something worrying is said on a call, we email you about it.
• To keep basic order records for tax and accounting, which the law requires.

You give us your child's details as their parent or guardian, and we only use them for your order.

How long we keep it

• Child's photo, details, video, transcript and any recording: deleted automatically 30 days after delivery. Please download anything you want to keep.
• Your email and order record (no child details): kept for 6 years, because HMRC requires us to keep sales records.

Who helps us

We use trusted companies to run the service. They can only use your information to provide their service to us:

• Stripe: takes payments.
• Supabase: stores orders and photos securely.
• HeyGen: creates the Santa video.
• Our voice call providers (call platform, phone network and voice partner): make the live call and produce the transcript.
• Resend: sends our emails.
• Vercel: hosts this website.

Some of these companies are based in the USA. Where information leaves the UK, we make sure it's protected by approved safeguards such as the UK International Data Transfer Addendum or the UK-US Data Bridge.

Cookies

We only use cookies that are needed for the site to work, such as remembering your order while you fill in the form. No advertising or tracking cookies.

Your rights

You can ask us to show you, correct or delete the information we hold about you or your child at any time. You can also object to how we use it. Email hello@santaonscreen.com and we'll reply within one month.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Families in the United States

If you live in the US, a parent or guardian places every order and gives consent for us to use their child's details as described above. You can ask us at any time to review, correct or delete your child's information, or to stop using it, by emailing hello@santaonscreen.com.

[US legal wording to be confirmed by our US lawyer, including COPPA and state privacy notices.]

Contact

Your Company Ltd, Registered address to be added. Email hello@santaonscreen.com.