Terms

Who can order

You must be 18 or over and the parent or legal guardian of the child the video or call is for.

What you're buying

• Personalised video: a video of our AI Santa character using the details you give us. We aim to deliver it within an hour, but at busy times it can take up to 24 hours.
• Live call: a phone call from our AI Santa character to the UK number you give us, at the time you book. Calls last up to 5 minutes.

Santa is an AI character: computer-generated video and voice. He follows strict safety rules and may end a call early if anything worrying or unsuitable comes up.

Your part

• Give us accurate details, and only a phone number you're responsible for.
• Don't include anything offensive, or anyone else's personal details.
• Be with your child during the call and answer at the booked time.

Prices and payment

Prices are in pounds sterling (GBP) and include any VAT. Payment is taken by Stripe when you order.

Cancellations and refunds

Because each video and call is personalised, you lose your usual 14-day right to cancel once we start making your order. We still want you to be happy:

• If your video has a mistake we made, we'll remake it free.
• You can move or cancel a call for a full refund up to 24 hours before it's booked.
• If Santa can't connect because of a problem on our side, we'll rebook or refund you.

This doesn't affect your legal rights under the Consumer Rights Act 2015.

Using the video

You can keep and share the video with family and friends for personal use. Please don't use it commercially.

Our responsibility

We're responsible for losses that are a foreseeable result of us breaking these terms. We're not responsible for missed calls caused by a wrong number, no signal or an unanswered phone.

Contact

Email hello@santaonscreen.com. These terms are governed by the law of England and Wales.